Frequently Asked Questions
Q: Does the product have CE & RoHS certification?
A: Yes, all our products are fully certified with CE and RoHS standards for international safety.
Q: What is the warranty period for this moving head light?
A: We provide a comprehensive One Year Warranty on all our professional lighting products.
Q: How long does shipping take to my location?
A: It typically takes 3-7 business days via major express carriers like DHL, UPS, or TNT depending on your country.
Q: How can I track my package after dispatch?
A: A tracking number will be provided within 12-24 hours after shipment, which you can use on the carrier's official website.
Q: What should I do if the product has a technical problem?
A: All units are tested for 48 hours. If an issue arises, send us a photo or video; our engineers will diagnose it and we will provide spare parts free of charge.
Q: Can I order a sample before bulk purchase?
A: Yes, sample orders are acceptable and encouraged for quality verification.