❓ Frequently Asked Questions
1. What main products can you provide?
We can provide many series of solar products, mainly producing solar panels, solar inverters, power walls, lithium-ion batteries, gel batteries and all solar system solutions according to your needs.
2. How is your technical support?
We can provide lifetime online support via digital communication channels. We will always provide you with video calls if you have any questions after delivery.
3. How about the delivery time?
We can always deliver within 5-15 working days. Ordinary products we always have stock, it can be sent out within 15 days. Large orders are subject to negotiation.
4. Can you provide OEM service?
Yes, as a professional solar system manufacturer, we can provide customers with full support for OEM and on-site installation, as well as after-sales service.
5. How do we guarantee quality?
We provide pre-production samples before mass production and final inspection before shipment. We also provide 24-hour after-sales service to solve any issues promptly.
6. What are the payment terms?
We accept various delivery terms including FOB, CIF, EXW, DDP, etc. Payment methods accepted include T/T, L/C, and PayPal. Professional and efficient packaging is provided for safety.